Our commitment to fair and transparent refund practices for our digital marketing services.
14-Day Guarantee
Satisfaction guarantee on new services
7-10 Day Processing
Fast refund processing time
We offer a 14-day satisfaction guarantee on all new service agreements.
Refund requests are processed within 7-10 business days of approval.
Our customer support team is here to help with any refund inquiries.
This refund policy applies to all digital marketing services provided by TekValley Digital Marketing. By using our services, you acknowledge that you have read, understood, and agree to this refund policy. This policy is subject to change, and any modifications will be communicated to active clients.
At TekValley Digital Marketing, we strive to provide exceptional digital marketing services that deliver measurable results for our clients. We understand that circumstances may change, and we have established this refund policy to ensure fair and transparent practices for both our clients and our business.
Our Promise: We are committed to resolving refund requests fairly, transparently, and in a timely manner, while also ensuring the sustainability of our business and quality of our services.
Refund eligibility depends on several factors including the type of service, duration of service, and specific circumstances. Below is a summary of our refund eligibility criteria:
| Service Type | Refund Eligibility | Conditions |
|---|---|---|
| Monthly Retainer Services | Eligible | Within first 14 days of service agreement |
| Project-Based Services | Partially Eligible | Based on work completed vs. work remaining |
| One-Time Consultations | Not Eligible | Service is considered rendered upon completion |
| Annual Contracts | Pro-Rated | Refund for unused months minus early termination fee |
| Digital Products | Not Eligible | Digital downloads cannot be returned |
For new clients on monthly retainer plans, we offer a 14-day satisfaction guarantee. If you are not satisfied with our services within the first 14 days of your contract, you may request a full refund of your initial payment.
For project-based services, refunds are calculated based on the work completed versus work remaining. If a project is canceled before completion, you will be refunded for any unused portion of the project budget, minus any costs incurred for work already completed.
For monthly services, refunds are typically not provided for the current month as services are considered rendered throughout the month. However, you may cancel future months' services with 30 days' written notice as specified in your service agreement.
The following items are generally non-refundable:
Follow these steps to request a refund:
Contact our support team with your refund request and reasons
Our team reviews your request within 3 business days
If approved, we calculate the refund amount
Refund is processed to your original payment method
When submitting a refund request, please include:
Approved refunds are typically processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your financial institution and may take additional time.
Tip: For faster processing, ensure all required information is included in your initial refund request.
If you are dissatisfied with our refund decision, you may request a review by our management team. Please submit your appeal in writing to refunds@tekvalley.com with "Refund Appeal" in the subject line.
Note: Appeal reviews are typically completed within 5-7 business days and require all original documentation and correspondence related to the refund request.
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Our dedicated support team is here to assist you with any refund inquiries or concerns. We're committed to resolving issues fairly and promptly.